Frequently Asked Questions

1. Are your products truly “sugar-free”?

Short answer: Most of our menu is made without added table sugar; we use sugar alternatives and low-calorie sweeteners. “Sugar-free” for us means we do not use cane sugar or high-fructose syrups in those items. Always check the product page for the specific item — recipes and sweeteners vary by product.

2. What sweeteners do you use (stevia, erythritol, monk fruit, xylitol, etc.)?

We formulate with a mix of low-calorie and non-nutritive sweeteners commonly used in sugar-free baking (examples: erythritol, xylitol, monk fruit extract, stevia blends). These sweeteners typically have little or no effect on blood glucose, but research and tolerance vary — consult your clinician if you have medical concerns. For general guidance on sugar substitutes and diabetes, see the American Diabetes Association resources.

Note: Some sugar alcohols (like xylitol or erythritol) can cause digestive upset in sensitive people; xylitol is toxic to dogs — do not feed to pets.

3. Are your items safe for people with diabetes?

Many customers with diabetes buy our sugar-free options because they are made without added sugar and often use sweeteners that have minimal glycemic impact. Important: “sugar-free” ≠ “carb-free” — some items still contain starches or fruit (carbs) that affect blood glucose. If you have diabetes, check the product nutrition label (or ask us for a nutrition/ingredient list) and talk to your healthcare provider.

4. Do you offer keto-friendly products?

Yes — we have items labeled or developed for low-carb/keto diets (cheesecakes and certain refrigerated desserts are commonly lower in net carbs). Keto suitability depends on portion size and the specific product ingredients — always confirm “net carbs” and serving size before assuming an item fits your plan.

5. Do you have gluten-free options?

Yes — the bakery lists gluten-free options and categories on the site. However, our kitchen is not guaranteed allergen-free, and cross-contact can occur. If you require strict gluten-free handling (Celiac disease), contact us directly so we can advise about specific items and preparation.

6. How many calories are in your items? Where can I find nutrition facts?

Calorie counts vary across products and portions. Some retailers and grocery partners carry our packaged items with nutrition panels (example: Instacart lists calories for specific cookies; some Whole Foods product pages show nutrition for cakes we supply). For precise counts check the product page, the packaging (if sold through stores), or ask us — we can provide ingredient and nutrition info on request. Example: a packaged thumbprint cookie is listed at about 140 calories on retail listings.

7. Are you vegan options available?

We have a selection of vegan items or items that can be made vegan — check the product description or ask when ordering. Items vary by day and season.

8. What about allergens (eggs, dairy, nuts)?

Many desserts contain eggs, dairy, or nuts (or are made in shared equipment). If you have allergies, tell us before ordering so we can advise which items are safe or whether special accommodations are feasible.

9. Can you do custom cakes, birthday cakes, or catering for events?

Yes — we offer custom cakes and catering. Contact the bakery directly to discuss flavors, dietary needs (sugar-free, keto, gluten-free, vegan) and lead times. Bulk and catering orders may require advance notice.

10. Do you ship? Which items can be shipped?

Non-refrigerated items and selected packaged products can be shipped. Cold/refrigerated items (cheesecakes, some cakes) typically require local pickup. See the product page for shipping availability and restrictions.

11. How do I store sugar-free items and how long do they last?

Shelf life depends on ingredients: many refrigerated cheesecakes/cold cakes must stay refrigerated and are best within a few days. Baked shelf-stable cookies and packaged items have longer shelf life (check packaging). If in doubt: refrigerate per product instructions; when shipped, expect different handling and shorter safe windows.

12. Where is the bakery? What are your hours & contact info?

Address: 23635 El Toro Rd, Lake Forest, CA 92630
Phone: (949) 707-5582
Hours : Mon–Wed 11:00 AM–7:00 PM; Friday 11:00 AM–7:00 PM; closed Thursday & Sunday

13. Who founded Bye Bye Sugar Bakery and why?

Owner Doanh Tran opened the bakery inspired by family members with diabetes and a desire to provide tasty treats that don’t use table sugar — the bakery’s mission emphasizes healthier dessert alternatives.

14. Where else can I buy Bye Bye Sugar Bakery products?

Some Bye Bye Sugar Bakery items are sold through grocery partners and online retailers (examples include Whole Foods and local markets/mother’s market listings). Availability varies by product and store.

15. Is sugar-free the same as healthy?

Short answer: Not always. Sugar-free products often use alternative sweeteners that reduce or eliminate added sugar and calories, but many sugar-free desserts still contain fats, calories, refined flours or additives. Research on long-term health effects of low-calorie sweeteners is mixed — they can help reduce sugar intake but are not a magic health guarantee. Use sugar-free treats as part of an overall balanced diet and talk to a healthcare professional for personalized advice.